• IT service GLOBALLY

    We provide IT services for SAP Consulting, SAP Implementation & Upgrade projects GLOBALLY.

  • Simplified IT Solutions

    We help you in simplifying your IT Solutions - GEOSAP is a Global service provide SAP Solutions & Services.

  • CLOUD Based

    Cloud based SAP Solutions for your enterprise resource planning (ERP).

  • ACCELERATE Your Business

    We help you in streamlining your business operations through SAP business solutions and technologies.

Annual Maintenance Support (AMS)

The basic AMS Model includes On-Site, Off-Shore and On-Demand in Industry practices. GEOSAP provides all three Support Models in domestic and aboard. GEOSAP defines AMS is described with the following sections as below:

  • Support Work Model,
  • Support Desk Tool,
  • Roles and Responsibilities,
  • Scope of the Support Engagement,
  • Benefits of Outsourcing Support to
  • GEOSAP AMS Case Study,

Support Work Model: GEOSAP will allocate a SAP Project Team, specifically for Individual/ multiple Customer(s), project team which will consist of

  • Project manager
  • Functional Lead
  • Technical Lead
  • Basis Lead and
  • Domain Consultants

  • The whole project is being managed & monitored by a Project Manager to ensure customer gets the Support in such a way that the Business is not affected, it improves the business operation’s and increases the efficiency of IT usage.
  • Functional and Technical leads assesses the support tickets/ issues and provides required solutions to consultants/ users for all complex issues where consultant couldn’t find suitable solution.
  • Leads to interact with users/ managers for requirement understanding andvisit Customer for meetings whenever required.
  • Leads to audit all the completed work as a Quality Inspection before releasing the work to customer, and ensure documentations for the configuration/ developments changes as follows:
    • Functional/ Configuration document
    • Technical document
    • Test Case document
    • UAT document (provided by end user) and
    • Risk/ Impact assessment document
  • SAP Quality team will ensure that all the required documents are approved for SAP Transports.

GEOSAP is following the policy of maintaining Documentations with all its clients as a Practice and ISO recommendations. Documentations are necessary for System Trace and KT purposes.

For any Support Services enquiries, please write to geosap@geosapinfotechuk.com or use CONTACT US web form

We are very delightful to inform you that GEOSAP Technologies (India) is part of GEOSAP INFOTECH UK.